Refund Policy

At Houseware, we value your trust and are committed to providing you with the best shopping experience. Please read the following policy carefully to understand how exchanges, returns, and refunds work:

1. Exchange Initiation
 • Customers may initiate an exchange request within 7 days of delivery.
 • For hygiene and quality reasons, only unused, unwashed, and unsoiled products are eligible.

2. Conditions for Return
We reserve the right to decline a return under the following circumstances:
 • If the product appears used, washed, or soiled.
 • If the product is returned damaged (except in cases where it was delivered to you in a damaged condition).

3. Reverse Pickup Process
 • Reverse pickups will be arranged only after approval from our Customer Experience Team.
 • If you receive a defective product, please share clear images with our support team.
 • Upon confirmation, we will schedule the pickup within 7 days.
 • Please ensure that the product is packed securely in its original packaging.

4. Delivery Partners
 • We partner with reliable couriers such as Blue Dart, Delhivery, DTDC, and others to handle your deliveries and returns.

5. Exchange Charges
 • Exchange requests involve two shipments — pickup of the old product and delivery of the new one.
 • Customers are required to cover a one-way shipping fee of ₹100.
 • This amount will be credited back to your store wallet once the product passes our quality check.

6. Refunds for Sale Items
 • If you return a product purchased during a sale, your refund will reflect the price you paid at the time of purchase, not the current price.

7. Store Wallet Credit
 • Refunds for eligible returns will be issued as store wallet credits.
 • Processing time is typically 7–10 business days.

8. Order Cancellation
 • Once an order is cancelled, it cannot be reversed. A new order must be placed.
 • Orders cannot be cancelled once they move into the processing stage.

9. Order Modifications
 • For modifications before shipping, please contact us by phone immediately.
 • Once an order is shipped, modifications are not possible.

10. Contact Us
 • Need help? We're here for you!
 • Email: houseware.shop@gmail.com